This policy covers the Sale Smart Pro software subscription only, billed through Paddle.
Facebook Boost services are separate from the Sale Smart Pro software subscription. Boost payments are handled locally in Ethiopia (bank transfer, Telebirr, CBE receipts) and are never processed through Paddle.
Email support@salesmart.app with your account email and the date of the charge. We review each request individually and typically respond within a few business days.
Duplicate charges, charges after a confirmed cancellation, and cases where the paid features were unavailable for an extended period.
Approved refunds are issued by Paddle back to the original payment method. The time to appear on your statement depends on your bank or card issuer.
Questions? Contact support@salesmart.app.